Top 5 Pain Points in Online Proctoring

Online proctoring has become an essential solution for educational institutions, certification bodies, and corporate training organisations seeking to maintain academic integrity while expanding remote learning and testing. However, despite its many advantages, online proctoring can also present challenges for institutions. From concerns about data privacy to the demands placed on administrative staff, institutions face a variety of pain points that need effective solutions. At invigilatorPlus, we have carefully designed our platform to address these common issues, providing a reliable, secure, and adaptable proctoring solution.

1. Concerns about Academic Integrity and False Positives

One of the most significant challenges institutions face is ensuring that online assessments are conducted fairly while minimising the occurrence of false positives. Proctoring solutions often use advanced algorithms to flag suspicious behaviour, but if these systems aren’t carefully calibrated, they can mistakenly identify normal actions—like a student glancing away or adjusting their seating position—as dishonest activity. Such false positives can lead to unnecessary stress for students and extra work for administrators who need to review flagged incidents.

invigilatorPlus combines AI-based monitoring with human review to maintain a balanced approach to academic integrity. Our AI algorithms are specifically trained to identify genuine instances of academic misconduct while minimising the likelihood of false positives. This is achieved through a detailed understanding of test-taker behaviour patterns and machine learning models tailored to online proctoring contexts.

In cases where a behaviour is flagged, our human proctors review the incident before any action is taken. This hybrid approach ensures that incidents are carefully assessed by real people who can differentiate between minor distractions and suspicious activities. With invigilatorPlus, institutions can trust that their assessments are secure while students are treated fairly.

2. Data Privacy Worries and Regulatory Requirements

Data privacy has become a top priority for educational institutions, especially as privacy regulations continue to evolve. Remote proctoring involves collecting and storing sensitive data, including video footage, audio recordings, and test-taker personal information. Institutions need assurance that their proctoring provider complies with local data protection laws and takes stringent measures to safeguard personal information.

At invigilatorPlus, we are deeply committed to data privacy. All data collected during proctoring sessions is securely stored within Australian data centres, ensuring compliance with local privacy laws. We adhere to the Australian Privacy Act and meet ISO27001 standards for information security management, meaning we follow rigorous protocols to keep data safe and secure.

Our data protection practices also include clear data retention policies. After assessments are completed, data is retained only for the legally required duration and securely deleted thereafter. This approach minimises the risk of data breaches while ensuring compliance with regulatory requirements, giving institutions and test-takers peace of mind.

3. Technical and Access Issues (Device Compatibility, Software Installation)

Remote proctoring can sometimes present technical hurdles for students and staff. Compatibility issues, software installations, and internet connectivity requirements can all create barriers to effective proctoring, especially for students using older devices or operating systems. These technical challenges can lead to student frustration, lost testing time, and additional support demands on institutions.

invigilatorPlus has been designed with ease of use in mind, and our platform is compatible with a broad range of devices, operating systems, and browsers. To make proctoring accessible to all test-takers, our solution is fully browser-based, eliminating the need for software downloads or installations. Students can access invigilatorPlus through a secure web portal, reducing the likelihood of compatibility issues and simplifying the testing experience.

Additionally, invigilatorPlus offers robust technical support to address any access issues quickly and efficiently. Our dedicated support team is available to assist both students and administrators, ensuring a seamless experience. Making our platform accessible and user-friendly enables institutions to minimise technical disruptions and maximise test-taker satisfaction.

4. High Resource Demands on Administrative Staff

Online proctoring often places significant demands on administrative staff, who are responsible for managing proctoring schedules, resolving student issues, and reviewing flagged incidents. As testing volumes increase, these demands can become overwhelming, leading to burnout among staff and resource allocation challenges for institutions.

invigilatorPlus is designed to ease the administrative burden associated with online proctoring. Our platform includes an intuitive dashboard that allows administrators to manage multiple proctoring sessions efficiently. Automated scheduling tools streamline the process of assigning proctors to sessions, reducing the manual work involved in managing exams.

Furthermore, our AI-human hybrid model for incident review means that administrators only need to address genuinely suspicious incidents, not every flagged action. This approach drastically reduces the number of cases requiring manual review and frees up staff to focus on other critical responsibilities. With invigilatorPlus, institutions can scale their proctoring efforts without overwhelming their administrative teams.

5. Limited Adaptability for Fluctuating Testing Volumes

Educational institutions and certification bodies often experience fluctuating testing demands, with peak periods that require a high volume of proctoring services. Many proctoring solutions struggle to scale effectively, which can result in resource constraints, longer wait times for students, and reduced proctoring quality during busy periods.

invigilatorPlus offers a highly adaptable solution that can easily scale up or down to accommodate fluctuating testing volumes. During peak periods, our platform can rapidly expand to provide additional proctors and resources, ensuring that all test-takers receive the same level of attention and security. We employ a flexible workforce of trained proctors who are ready to meet increased demand when needed, allowing institutions to maintain seamless service even during the busiest times.

Our cloud-based infrastructure also enables us to handle large testing volumes without compromising on performance. By investing in scalable technology and flexible staffing, invigilatorPlus is well-equipped to support institutions through all stages of the academic calendar, ensuring that testing remains efficient and secure year-round.

How to Overcome Proctoring Challenges?

For institutions, addressing these common pain points in online proctoring is crucial to providing a fair, secure, and efficient testing environment. invigilatorPlus has developed a solution that not only meets these challenges but also anticipates future needs, allowing institutions to focus on their core mission—education and skill development.

Whether you’re concerned about maintaining academic integrity, safeguarding student data, managing technical requirements, supporting administrative staff, or adapting to fluctuating demand, invigilatorPlus offers a comprehensive proctoring solution tailored to meet your needs. Our combination of advanced technology, robust privacy measures, and flexible, user-friendly features makes invigilatorPlus the ideal choice for institutions looking to deliver secure, seamless, and scalable remote assessments.

If your institution is ready to tackle these challenges with confidence, we invite you to schedule a consultation with our team. Let us help you build a future-ready proctoring solution that meets the highest standards in security, efficiency, and test-taker experience.